Shipping Policy

Shipping Policy

Effective Date: 10/09/2024

1. Order Processing

We process orders on business days (Monday - Friday). Orders placed on weekends or holidays will be processed on the next business day. Once your order has been processed for shipment, you will receive an email with tracking information.

2. Shipping Rates and Delivery Times

We offer the following shipping options:

• Standard Shipping: Delivery within 5-7 business days.

• Expedited Shipping: Delivery within 2-3 business days.

• Overnight Shipping: Delivery by the next business day.

Shipping rates are calculated based on the weight and dimensions of your order and your location. The exact shipping cost will be displayed at checkout.

3. Free Shipping

We offer free standard shipping on orders over £49.99. This offer applies to orders shipped within The United Kingdom and excludes oversized items such as cases of tennis balls, ball machines, and stringing machines.

4. International Shipping

We ship internationally to select countries. International shipping rates and delivery times vary based on the destination. Customers are responsible for any customs duties, taxes, or fees that may apply.

5. Shipping Restrictions

Certain items may have shipping restrictions due to size, weight, or destination. If your order contains such items, we will contact you to discuss alternative shipping options.

6. Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information. You can track your order using the tracking number provided.

7. Delivery Issues

If your order has not arrived within the estimated delivery time, please contact us at raquetacad@aol.com. We will work with the shipping carrier to resolve any issues.

8. Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us immediately. We will file a claim with the shipping carrier and work to resolve the issue as quickly as possible.

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